Terms / Conditions

Terms and Conditions

At Quilling Supply we greatly appreciate your business and are making every effort to ensure that your shopping experience with us is a pleasant and enjoyable one. If at any time you have any questions or concerns about our terms and conditions or any of our policies please feel free to give us a call during our regular business hours or send us an email. Your satisfaction is our priority. Below are a few terms and conditions that will help make your shopping adventure with Quilling Supply seamless. Note: Customers and visitors are required to be eighteen years of age or older.

Privacy Policy

At Quilling Supply we are dedicated to you our customers and greatly appreciate each and every one of you. Please rest assured that information that is directly or indirectly collected from you our customer will never be sold traded or used in any manner that is not in the best interest of you our customer. We will also never disclose your information to a third party vender or distribute your information without your prior consent. Our pledge to you our customer is that we will protect your privacy in every way possible. We understand in this day and age that the internet can and is a very scary place but we want you to be assured that we are protecting you in every possible way when shopping at Quilling Supply.

GDPR Compliant Regulations

The new European General Data Protection Regulation (GDPR) goes into effect on May 25, 2018. It refers to issues of Privacy Policy and Terms of Use when it comes to emails and the use of your personal data.  We want to assure you that Quilling Supply takes your personal data seriously and is taking all of the necessary actions to be compliant with this GDPR regulation.

I think protecting your personal information is one of the most important things a business can do and I take this sort of stuff very seriously. 

That's why I never share anyone's email or data with anyone.

When you joined my mailing list, all I received was an email and your first name in exchange for a free newsletter with coupon codes. On top of that, you periodically get new product updates.  You also receive occasional important message from our office about shipping dates and things of that nature. 

The updated terms and conditions automatically come into effect for all Quilling Supply users on May 25, 2018. If you continue to purchase from our website or request our newsletter, you are agreeing to the changes to these policies.

What's changing?

Nothing is changing about our website or how we are doing business.  

We just need, on our end, to ensure we are GDPR compliant. To do that, we added more details to our Terms of Use and Privacy Policy and here they are. 

One we have never and will never sell trade or give away any email addresses or names collected from our newsletter sign up. The names and email are only use to send you the requested newsletter with coupon codes and product updates. Your name and email will never be used to market any outside products to you. We will never bombard your email with unwanted outside solicitations. You can also opt-out of our newsletter at any time, it is your choice. We do hope you will stick around and continue receiving our newsletter.

Two, all names, addresses, telephone numbers and email data that are collected during an order purchase. Will never be sold, traded, given away or used outside of Quilling Supplies use to process your order. By placing an order with us and providing your name, address, email and telephone you give us permission to contact you in the event there is a problem with your order.

Three, as for shipping label processing we use second party software called stamps.com that is connected to the United States Post Office (USPS) for calculating and printing the shipping labels. Please feel free to visit stamps.com and the USPS websites to review their updated terms of use policy.

Four, when processing your credit card payments for orders placed through our website we use through second party vendors with the best security I can find. Feel free to visit our credit card processing vendor Authorize.net to review their terms and conditions. Also not if you are paying with PayPal you can visit PayPal.com to view their terms and conditions.

This should cover it all. We value you as a customer and want to protect you in every way we can. If you have any questions please feel free to contact us.

Business Hours

Monday – Friday 9am to 5pm Website open 24/7 Email: http://quillingsupply.com/contact.htm Fill out email form at the bottom of the page Telephone (941) 981-9561 Fax (941) 479-4332

Business Address

Quilling Supply
5710 Broad River Run
Ellenton, FL 34222

Payment Methods

All payments must be paid in US currency by credit, check or money order. No cash will be accepted by mail. We accept the following credit cards as payment Visa, Master Card, Discover. Credit cards are subject to the rules of the credit card companies. Only US money orders will be accepted. No foreign money orders or foreign currency of any kind will be accepted. All checks must be written on a US bank payable to the order of Quilling Supply. No payment methods from a foreign bank or currency will be accepted. No exceptions. See Rules on paying by check or money order below. All International paid invoices will be sent by email and not sent with orders, only required international documents will be sent with order.

Paying by Check or Money Order

When paying by check or money order you must place the order on our website as if you are making payment at the time of sale. Calculate the full order and the shipping cost during the check out process and make the check or money order payable to Quilling Supply for the full amount. Print your order and send it along with your full payment to Quilling Supply. Once we have received your order along with the payment and the payment has cleared our bank your order will be processed and shipped according to our shipping policies. Please note this method of payment does have considerable delays that cannot be avoided.

Gift Certificates 

• Note, Gift certificates are not redeemable for cash.
• Gift certificates can only be used to purchase store merchandise.
• When using a gift certificate, it must be applied to the order at time of checkout.
• Your gift certificate purchase will not be shipped with your Quilling Supply order. Your gift certificate will be sent to you by email as an attachment with instructions.
• Your gift certificate will be sent when your order is processed at time of shipping. 
• If you have any questions please call or email our office during regular business hours or send us an email with your questions.

Shipping Policy

At Quilling Supply, we make every effort to get the products that you have ordered to you in a timely manner. We want you to have the products in your hands as quickly as possible. Our normal shopping is six days a week, Monday – Friday and some Saturdays. As a general rule, we ship as quickly as we can but some rules may apply.

Shipping within the United States / Domestic:

We ship the majority of our orders by Priority Mail USPS (2-3 business days) You can also select to have your order shipped Express mail USPS ( guaranteed 1-2 business days) The cost of services will depend on the method you choose for shipping. All shipping will be calculated and determined at the time of checking out. Note: We have no control over the cost of shipping and we do not make a profit from the shipping in any way. We do however try to keep the shipping cost down by offering you the best cost effective methods for shipping available.

Note: when shipping priority USPS delivery is generally within 2 -3 business days, but is not 100% guaranteed.  Also if you ship priority during the Holidays there could be a delay in shipping due to the volume of packages shipped at that time. We make every effort to get your order packages and shipped to you as quickly as possible.  Keep in mind the USPS Postal Service is out of our control.  If you need a 100% guaranteed delivery date you will need to choose Express shipping. Because priority shipping has no guarantee we will only refund shipping when using Express mail if not delivered on time.

When shipping first class domestic USPS, there is no guaranteed delivery of your order or the date of delivery. Because we have no way of tracking your package, we do not guarantee the replacement of lost orders. If you would like to insure that your order is delivered to you, please use USPS Priority Shipping.    

Shipping to International Destinations / Foreign

We ship our products all over the world. The cost of shipping will depend on where you live. We will only ship priority International and prioraty express International. We will NOT ship First Class International because the order can't be track. All international orders may have additional customs fees or taxes levied by your government. We have no control over this cost and have no way of knowing how much these fees may be. These fees are paid to the respective countries and not to Quilling Supply. Once we have received confirmation that your order has been delivered to your shipping address we are no longer responsible for your order. Also note, shipping insurance is not automatically added to your order.

Note: If you refuse to pay the custom fees imposed by your country on your paid order and it is returned back to Quilling Supply there will be no refunds only store credit. When you purchase products from Quilling Supply you understand that you will pay customs fees that are imposed by your country. If an order is returned you will not be refunded the shipping and will only receive a store credit less the shipping. All International paid invoices will be sent by email and not sent with orders, only required international documents will be sent with orders. 

Florida Residents

We are located in Ellenton, Florida, if you are in the area and would like to pick up your order to save the shipping cost please contact our office during normal business hours for ordering information and directions. Note: All taxes will apply to all orders even if they are picked up.

Backorders

We make every effort to avoid backorders but they do happen from time to time. If a product becomes backordered after you have placed your order, you will be contacted and notified of the backorder. At that time you will be given two options. You can wait to have the entire order shipped until the backordered item arrives, or you can have the backorder item deducted and the other items will be shipped to you. A third option will be to swap the item for an in-stock item of the same price.

Return Policy

Your satisfaction is our top priority and we want you to be 100% happy with your order. To ensure you are getting the product you want, or if you have any questions about the products, please feel free to call during our business hours. If you prefer to email you can contact us any time before placing your order and we will be happy to assist you. Customer satisfaction is very important to us. If you are not happy with any of the products or if you received the wrong product, please call our office during regular business hours or send an email so we can arrange for replacement or exchange. Please note the following rules will apply.

Returning a product

• Product can only be returned within 30 days of receipt of order
• You must get advanced approval before returning a product, Call or email for approval
• You are responsible for the shipping cost of returning merchandise back to us, unless it was our mistake.
• Shipping and handling fees will not be refunded
• All returns must be in their original package new, unopened and unused
• No refunds or exchanges on printed material (Books, CD, DVD’s, Patterns) unless we shipped it to you wrong in the first place.
• Gift Cards are not returnable or exchangeable
• Gift cards or store credit will be used for returned tender or refunds  
• Refunds for checks will require a waiting period of 20 days for processing and will be refunded as a store credit or gift card.
• If it was our mistake that you received the wrong product, contact us just as soon as you receive the wrong order and we will ship you the correct order at no charge to you the customer.
• Under some circumstances a refund and not a store credit can be given but that will be researched and determined at time of the refund request and cannot be given more than 30 days after date of sale.

NOTE: All terms and conditions are subject to change without notification. Please read the rules or contact our office for any questions you might have. These terms and conditions are set into place to make your shopping experience a pleasant one.

Thank you Quilling Supply management.